At Fresh Prep, we’re always striving to raise the bar when it comes to the customer experience, and our 4 and 5 star Fresh Prep reviews from our customers highlight that.
If you’ve ever called or emailed Fresh Prep, you would have spoken to one of the wonderful members of our customer service team. They are true rockstars, and work tirelessly to help us achieve and maintain great relationships with our customers.
So much so that our company was voted “Best Meal Kit Service” by readers of the Georgia Straight in this year’s Golden Plates awards.
Dhruv Sood, Becky Brauer, and Husein Rahemtulla are the three entrepreneurs behind the Vancouver-founded meal kit delivery service that now operates across British Columbia and Alberta.
“The customer meal kit experience with Fresh Prep is far and away the best in Canada,” says Co-Founder and chief operating officer Husein Rahemtulla. “We spend much more than our competitors to include premium-quality ingredients in our meal kits: locally-sourced, sustainable seafood and fresh fruit and vegetables from local farms, just to name a few.”
“Our customers often tell us that our food is fresher and better quality than any other meal kit service that they’ve tried,” explains Rahemtulla.
One of our customers, Irene L., wrote a Fresh Prep review on Yelp. “We have been customers for 5 months. Service has always been timely and I like the online flexibility of changing delivery days or quantities. Delivery staff are courteous. We have always received what we ordered and there have been no missing ingredients. We really like the occasional partnerships with local products and occasional added samples: e.g. Cricket’s Chocolate/Cricket Meal bar and Salt Spring Onion and Thyme jam. Their meals have renewed my interest in cooking. It also saves us money eating out and there is no waste.”
Meal Kits Canada recently published that customers of our meal kit service “are generally happier with their service than customers of other meal prep companies.” The meal kit delivery review platform discovered that the proportion of positive Fresh Prep reviews is higher than the industry average, while the proportion of negative reviews is lower.
In its review of Fresh Prep, Honest Brand Review said: “Need to skip a week? No problem. Pause? Sure. How about canceling? Yeah, as we said, Fresh Prep is a friendly service that just wants to make you, and your stomach, happy.”
Fresh Prep customer Ali S. took to Google Reviews to rate our meal kit delivery service, saying. “Amazing recipes and delicious meals with the easy convenience of being delivered right to your door. Cannot say enough good things not only about the food but the company and customer service as well. Had a small issue once and was able to call and be connected to a human being instantly and have the issue dissolved above my expectations.”
Another Google reviewer, Lyndsay de J, wrote the following Fresh Prep review: “Their recipes are amazing. So happy with Fresh Prep – especially their recycling program, and that they have vegan meals. Customer service has been wonderful too! Thank you Fresh Prep for the great job you’re doing.”
Frances C. also submitted a Fresh Prep review via our webform. “Hi Fresh Prep team, Just wanted to send a thank you for everything your team is doing during this time. I’ve been a happy customer of yours since almost the very beginning and have been consistently impressed with your customer service and how smoothly everything runs. I’m now even more so seeing that it has stayed that way during a time when I am guessing you are much more busy than usual. It really helps to have the fresh food delivery option right now.”
Our customer service is just one of many reasons why customers consistently submit positive Fresh Prep reviews and why we were voted #1 Meal Kit Service by Georgia Straight for three years in a row. Other reasons include:
Each week, customers can select from 10 delectable and diverse meal choices. At least 50% of our menu is vegetarian or vegan every week and there are also gluten-aware and dairy-aware options.
Meal kit ingredients are pre-cut and pre-portioned, eliminating many steps of the cooking process – great news for those who want to reduce time and tears chopping onions.
Our friendly and punctual delivery team brings your meal kits right to your doorstep each week, making grocery shopping obsolete and meal prep a lot less stressful and more organized.
Josh from The Quick Dish Review explained that as well as convenience, he was particularly impressed by our commitment to sustainability. “As a certified B Corp, Fresh Prep made it their mission to do whatever possible to ensure that they provide a great product to their customers and positively impact both the local community and the environment.
“While researching meal kits in general, I’ve come across countless potential customers who’ve voiced their concerns about single-use plastics and waste issues in meal kits. And while many of the top companies all claim to have little waste and primarily recyclable materials, in my experience, none compare to Fresh Prep and the fact that you can return everything, with the exception of meat packaging.”
Fresh Prep have recently introduced their Zero Waste Kit, a reusable container that eliminates many meal packaging materials, including single use plastic. When a meal doesn’t come in a Zero Waste Kit, it’s packaged in a compostable paper bag with some ingredients in soft plastic which can be rinsed and returned before being recycled with our local recycling partner Urban Impact, with 100% of plastics diverted from landfills.
The meals are delicious
With Fresh Prep, you can swap your bowl of instant noodles for Flat Iron Tagliata, an Alabama Style Chicken Sandwich, or a Sweet Balsamic Onion Beyond Burger. Dishes are often inspired by international cuisines to bring some much-needed excitement to cooking routines.
To get in touch with our professional and friendly customer service team, call:
Or, email [email protected].