Everything you need to know about moving from Goodfood to Fresh Prep

Goodfood is now part of Fresh Prep.

Nov 13, 2026 • News • Goodfood,how to

Goodfood is now part of Fresh Prep. We know a new service brings change, but rest assured, dinner is still handled. To make the transition seamless, we’ve securely brought your account details over. Just like Goodfood, we are a Canadian founded, owned, and operated company who offer chef-inspired meal kits with fresh, pre-portioned ingredients, house-made sauces, and a variety of protein choices. 

This guide covers everything you need to know about moving from Goodfood to Fresh Prep.

Note: The best way to get started is by logging in to Fresh Prep and exploring your account. Use this as your guide if you have questions, or reach out to customer support. 

Before your first order

You must sign in before your first order can ship. Even if you had automatic deliveries with Goodfood, your first Fresh Prep order won’t be sent until you sign in at freshprep.ca and review it before the Wednesday 11:59 pm cutoff.

Do I need to make a Fresh Prep account? If you were an active or paused Goodfood customer with an order within the last 2 years, a Fresh Prep account will be created for you. You’ll sign in to confirm your account using your Goodfood credentials.

How do I sign in? From the login page, use the same method you used for Goodfood: Google, Apple, Facebook, or your email and password. There’s no need to create a new account. Forgot your password? Use the forgotten password button on the sign-in page.

What to review once you’re in:

• Your delivery day. Most delivery days stay the same, but some customers have a new day. Check yours under Delivery Settings.
• Weekly plan. Make sure the number of meals you’re getting weekly is right for you in your subscription settings.
• Payment details. For good measure, please check that your payment method is current.
• Your meals. Our chefs have picked an initial selection for you from the Fresh Prep menu based on your Goodfood account preferences. You can review your meals, swap any out, and add other items like ready-to-eat or marketplace.

Had a closed or unsubscribed Goodfood account?

• Unsubscribed, but ordered in the past year: Your profile was transferred. Log in to Fresh Prep using your Goodfood email to reactivate.
• Fully closed, or inactive for over a year: Your details weren’t transferred. You can start fresh by signing up as a new customer at freshprep.ca.

What account details were brought over to Fresh Prep?

What’s coming to Fresh Prep:

• Email address, contact and delivery details
• Sign-in method, you can use your Goodfood credentials
• Dietary restrictions and preferences (please confirm upon log in that everything looks good)
• Gift card balances and other eligible credits, such as referral and customer service credits
• Goodfood Plus free delivery, for the rest of your membership (up to one year)

What will not carry over:

• Past orders and invoices 
• Saved recipes and favourites
• Your Goodfood meal selections
• Goodfood promo codes and promotional credits

Have an unused Goodfood gift card code? You can use it on the Goodfood platform through November 25. Any unused gift cards will be available to use in Fresh Prep after November 26, when you can apply them in your payment settings.

How Fresh Prep is different

A lot will feel familiar, but here’s what works differently from Goodfood.

Delivery and reusable cooler bags

Every Fresh Prep order is delivered by our own drivers, and everything arrives in a reusable cooler bag with ice packs. We don’t ship in single-use boxes, so food stays fresher longer. Instead, we come back to collect what we sent so it can be cleaned and reused.

Here’s how returns work:

• If you order again: leave your empty bag out on your next delivery day and your driver will pick it up when they drop off your new order.
• If you don’t have another order coming: book a free bag pickup and we’ll come get it.

On every pickup, we collect:

• Cooler bags
• Ice packs
• Zero Waste Kits your recipes came in
• Silver thermal foil bags your proteins may be packed in
• Packaging we sent, like Marketplace item packaging and soft plastics, if you’re unable to recycle it at home

Where we deliver

Every delivery is made by Fresh Prep’s fleet of drivers so we have insight into the experience from our kitchen to your doorstep. Our drivers are local, often stay on the same routes, get to know the areas and return each week to collect cooler bags and other returnables. Because of this, we can’t reach every area that Goodfood delivered to. Fresh Prep delivers to many major cities and towns in British Columbia, Alberta, Saskatchewan, Ontario and Quebec. 

We don’t currently deliver to Manitoba, the Maritime provinces, the territories, or some rural areas. Goodfood accounts in those areas weren’t transferred and those customers will be contacted by email. If in future we expand, we will reach out.

Fresh Prep also offers shorter delivery windows in many regions, so you’ll have a better idea of when your order will arrive.

Zero-waste kits

Select Fresh Prep recipes arrive in a Zero Waste Kit: a reusable hard-plastic tray with every ingredient for that meal laid out and ready to go. When you’re done cooking, rinse the cups and store the kit back in your cooler bag and we’ll collect it on your next pickup.

Note: Not every recipe comes in a Zero Waste Kit. When you’re choosing your meals, recipes that do are clearly marked.

Building and managing your orders

Order cutoff: Like Goodfood, our weekly cutoff is Wednesday night. The difference is the time zone. Goodfood’s cutoff is 11:59 pm Eastern, which is 8:59 pm on the West Coast. Fresh Prep’s cutoff is always 11:59 pm on Wednesday in your own time zone.

Deliveries: Goodfood delivers between Sunday and Wednesday and Fresh Prep has deliveries from Saturday to Thursday. Not all regions have access to all delivery days, but we will do our best to match you with your previous day, and offer additional alternatives.

Seeing your orders: Goodfood shows all your future orders on the main menu page. Fresh Prep shows a summary of your upcoming orders instead. Click into any order to view or edit it.

Skipping an order: You can skip any orders, just like you could with Goodfood, using the Change Delivery button.

Pausing or cancelling:

• Pausing: Pause your account indefinitely. Your orders are automatically skipped, so you won’t be billed and nothing is delivered unless you opt back in. You can also unskip individual weeks anytime.
• Cancelling: Any upcoming order that hasn’t already been billed will be deleted, and you won’t be billed again unless you reactivate.

You can pause or cancel with just a few clicks in your subscription settings—no need to reach out to Customer Service.

Menus and pricing

Goodfood has separate menus, like Vegetarian, Family, Clean 15 and Classic, each with its own pricing. At Fresh Prep, our menus are all the same price.

Our menus, such as Pescatarian, Meat & Fish, and Vegetarian, simply tell us which recipes to assign you automatically each week. You can switch menus or swap individual recipes anytime, and it won’t change your price unless an item is clearly marked as costing more.

Fresh Prep meals start at $10.50 per serving, compared with Goodfood’s $12.15. Your first order is a chef-picked selection from our menu, so review it and swap anything you like before the cutoff.

Dietary preferences and allergens

In your dietary settings, you can exclude things like specific meats, gluten or dairy. Once set, we won’t automatically assign you recipes containing those items. You can still add meals containing those ingredients manually, so keep an eye on the individual allergen labels on each meal or use the menu filters. 

Protein portions

Protein portions: Goodfood recently increased its protein portions and raised prices to match. Fresh Prep defaults to a standard protein portion, but if you’d like more, many recipes allow you to upgrade to a larger or double portion. You can also set larger portions as your default anytime in your subscription settings.

Clean15 subscribers: If you had a Clean15 plan, we’ve automatically set your preferences to larger protein portions to match what you’re used to. You can adjust this at any time in your settings.

Protein upgrades range from $0.50 to $3.50 per serving, depending on the recipe and protein choice.

Variety at Fresh Prep

• Ready-to-cook meal kits. Similar to Goodfood’s recipes, PLUS extra prep that is done for you. Vegetables come pre-chopped whenever they can travel without spoiling. Most meals take 30 minutes or less.
• Quick Meals. Ready in about 15 minutes with even less prep.
• Ready-to-eat meals. Heat and serve in about three minutes.
• No-cook options. Meal-sized salads, sandwiches and wraps.
• Marketplace items. A large selection of add-ons that changes each week.

Coming from Goodfood you will be set up on a ready-to-cook plan with the same servings, but you can mix and match, try different types of meals and add marketplace or other items to any order.

Delivery fees and order minimum

Fresh Prep’s delivery fee is $6.99, but is free on orders of $130 or above. Goodfood’s delivery fee was $10.99, with an additional $3.99 charge for rural customers. Like Goodfood, Fresh Prep has a $60 minimum order fee. If your order is below $60 on Wednesday at 11:59 pm each week, it will not be processed.

Addresses, recipe cards and language

Delivery addresses: Goodfood allows one address per account, so sending a box to the office or a cottage means changing your address back and forth. With Fresh Prep, you add additional addresses to your default, and select when you’d like orders to be sent elsewhere. Delivery days and times may vary depending on region.

Recipe cards: Every Fresh Prep order includes paper recipe cards, and the online version is always accessible from your Recent Orders tab.

French and English: Fresh Prep is fully bilingual, with French recipe instructions, website, account emails and Customer Service. Meals for Quebec customers are prepared at our Montréal facility.

Goodfood+

Fresh Prep doesn’t have a paid membership like Goodfood Plus, and instead offers free delivery over $130.

Goodfood Plus members: Your free delivery is honoured on Fresh Prep for the rest of your membership, up to one year. After that, delivery is free on orders of $130 or more. Customer Service can confirm your expiry date.

Get to know your Fresh Prep account page

When you log in, your Fresh Prep homepage shows:

• Your account status: This will match your status in Goodfood and be automatically set to Active or Paused.
• Your upcoming orders: You’ll see up to 4 weeks of orders you can edit at any time.
• A prompt to review past orders: If you haven’t placed an order yet, this will be blank.
• Any returnable items: Any bags and kits you have that are waiting to be returned will appear at the bottom of the page. You can leave any returnable items out for your next delivery to be picked up, or if you don’t have an upcoming order, schedule a free pickup.

At a glance

Getting help

Our Customer Service team can help with signing in, your first order, credits, delivery days and anything else about the switch. We have a dedicated phone line so you can often reach a member of our team directly.

• Text or call us and you’ll reach a real person.
• Service in French is available from our French-speaking team.
• Issues with a Goodfood delivery from the week of November 7 go to Goodfood Customer Service. From the week of November 14 onward, contact Fresh Prep.

Having trouble signing in? Reach out before the Wednesday cutoff so your first order isn’t delayed.