{"id":10340,"date":"2025-07-07T11:20:08","date_gmt":"2025-07-07T18:20:08","guid":{"rendered":"https:\/\/blog.freshprep.ca\/non-categorise\/welcome-to-fresh-prep\/"},"modified":"2025-07-07T11:20:08","modified_gmt":"2025-07-07T18:20:08","slug":"bienvenue-chez-fresh-prep","status":"publish","type":"post","link":"https:\/\/blog.freshprep.ca\/fr\/conseils-et-astuces\/bienvenue-chez-fresh-prep\/","title":{"rendered":"Bienvenue chez Fresh Prep!\u00a0"},"content":{"rendered":"\n<p><\/p>\n\n\n\r\n<header id=\"hero-banner-block_e754886176c147fdc667bc4b9799a955\" class=\"hero-banner full-width-container \" aria-labelledby=\"post-title\">\r\n    <div class=\"container\">\r\n        <div class=\"row justify-content-center hero-banner-information\">\r\n            <div class=\"col-12 col-lg-10\">\r\n                <h1 id=\"post-title\">Bienvenue chez Fresh Prep!\u00a0<\/h1>\r\n            <\/div>\r\n            <div class=\"col-9 col-lg-5\">\r\n                <div class=\"hero-banner-introduction\"><p>Un guide rapide pour votre premi\u00e8re commande<\/p>\n<\/div>\r\n            <\/div>\r\n            <div class=\"col-12 col-lg-10\">\r\n                <div class=\"post-metadata\">\r\n                    Juil 7, 2025                    <span>&#8226;<\/span>\r\n                    <a href=\"https:\/\/blog.freshprep.ca\/fr\/cat\u00e9gorie\/conseils-et-astuces\/\" rel=\"category tag\">Conseils et astuces<\/a>, <a href=\"https:\/\/blog.freshprep.ca\/fr\/cat\u00e9gorie\/vedette\/\" rel=\"category tag\">Vedette<\/a>                                            <span>&#8226;<\/span>\r\n                                                            <\/div>\r\n            <\/div>\r\n            <div class=\"col-12\">\r\n                <div class=\"hero-banner-image\">\r\n                    <img decoding=\"async\" src=\"https:\/\/i0.wp.com\/blog.freshprep.ca\/wp-content\/uploads\/2025\/03\/fresh-prep-cooler-cover.png?resize=768%2C700&#038;ssl=1\" class=\"img-fluid show-mobile\" width=\"768\" height=\"700\" loading=\"lazy\" alt=\"\" \/>\r\n                    <img decoding=\"async\" src=\"https:\/\/i0.wp.com\/blog.freshprep.ca\/wp-content\/uploads\/2025\/03\/fresh-prep-cooler-cover.png?resize=1640%2C708&#038;ssl=1\" class=\"img-fluid show-desktop\" width=\"1640\" height=\"708\" loading=\"lazy\" alt=\"\" \/>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/header>\r\n\n\n\n<p>Vous venez d\u2019ouvrir votre premi\u00e8re commande Fresh Prep? On vous souhaite la bienvenue!<\/p>\n\n\n\n<p>Vous avez probablement plusieurs questions \u00e0 propos de votre commande. On vous a donc pr\u00e9par\u00e9 un petit guide pour vous aider \u00e0 tout comprendre.<\/p>\n\n\n\n<p>Besoin d\u2019un coup de main rapidement? <strong>\u00c9crivez-nous par texto au 1-833-310-7737<\/strong> \u2014 on est l\u00e0 pour vous!<\/p>\n\n\n\n<p><strong><strong>Ce que vous trouverez dans ce guide :<\/strong><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"#en-bref\">Fresh Prep en bref<\/a><\/li>\n\n\n\n<li><a href=\"#comment\">Comment \u00e7a fonctionne<\/a><\/li>\n\n\n\n<li><a href=\"#sac\">Que contient votre sac?<\/a><\/li>\n\n\n\n<li><a href=\"#conservation\">Conservation des aliments<\/a><\/li>\n\n\n\n<li><a href=\"#cuisiner\">Cuisson et nettoyage<\/a><\/li>\n\n\n\n<li><a href=\"#reutilisable\">Retour des articles r\u00e9utilisables<\/a><\/li>\n\n\n\n<li><a href=\"#livraison\">Livraison sans souci<\/a><\/li>\n\n\n\n<li><a href=\"#recompenses\">R\u00e9compenses Fra\u00eecheur+<\/a><\/li>\n\n\n\n<li><a href=\"#reference\">Cr\u00e9dits de r\u00e9f\u00e9rencement<\/a><\/li>\n\n\n\n<li><a href=\"#rappels\">Petits rappels utiles<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"en-bref\"><strong><strong>Fresh Prep en bref<\/strong><\/strong><\/h2>\n\n\n\n<p>Depuis 2015, Fresh Prep a une mission simple : rendre les repas plus faciles, plus savoureux et plus durables.<br>Chaque semaine, on vous livre \u00e0 la maison des recettes pr\u00eates-\u00e0-cuisiner, des plats pr\u00eats-\u00e0-manger et une foule de produits essentiels du March\u00e9, le tout d\u00e9bordant de fra\u00eecheur et de saveurs.<\/p>\n\n\n\n<p>Avec nos emballages r\u00e9utilisables, nos plans d\u2019abonnement flexibles et la livraison gratuite, on est l\u00e0 pour vous simplifier la vie \u2014 sans compromis sur le go\u00fbt (ni sur la plan\u00e8te).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"comment\"><strong><strong>Comment \u00e7a fonctionne?<\/strong><\/strong><\/h2>\n\n\n\n<p><strong>\u2714 <strong>Choisissez vos repas<\/strong><br><\/strong>Faites votre s\u00e9lection chaque semaine, avant le <strong>mercredi 23h59<\/strong>. Pas eu le temps? Nos chefs s\u2019en chargeront pour vous! <a href=\"https:\/\/www.freshprep.ca\/fr\/compte\">S\u00e9lectionnez vos repas<\/a><\/p>\n\n\n\n<p><strong>\u2714 <strong>Une formule flexible<\/strong><br><\/strong>Recettes pr\u00eates-\u00e0-cuisiner, plats pr\u00eats-\u00e0-manger, produits du March\u00e9\u2026 cr\u00e9ez votre menu selon vos besoins et vos envies, tant que vous atteignez un minimum de 59\u202f$ pour la livraison.<\/p>\n\n\n\n<p><strong>\u2714 <strong>Besoin d\u2019une pause?<\/strong><br><\/strong>Vous pouvez sauter une semaine, mettre votre abonnement sur pause ou changer votre journ\u00e9e de livraison \u2014 tout \u00e7a en quelques clics, dans votre compte.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"sac\"><strong><strong>Que contient votre sac Fresh Prep?<\/strong><\/strong><\/h2>\n\n\n\n<p>Votre sac isotherme r\u00e9utilisable comprend :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les repas ou articles que vous avez choisis<\/li>\n\n\n\n<li>Des blocs r\u00e9frig\u00e9rants pour garder le tout bien frais<\/li>\n\n\n\n<li>Des fiches-recettes (si vous avez command\u00e9 des recettes)<\/li>\n\n\n\n<li>Des kits Z\u00e9ro D\u00e9chet (selon les recettes choisies)<\/li>\n<\/ul>\n\n\n\n<p>Note : Selon la saison, les prot\u00e9ines peuvent \u00eatre plac\u00e9es dans une pochette isolante s\u00e9par\u00e9e.<\/p>\n\n\n\r\n<div id=\"gallery-with-layout-options-block_d6cd78ad7fe1322a437155540c34d548\" class=\"gallery-with-layout-options full-width-container \">\r\n  <div class=\"container\">\r\n    <div class=\"row justify-content-center\">\r\n      <div class=\"col-12\">\r\n                  <div class=\"gallery option-1\">\r\n            <div class=\"gallery-column show-mobile\">\r\n              <img decoding=\"async\" src=\"https:\/\/i0.wp.com\/blog.freshprep.ca\/wp-content\/uploads\/2025\/03\/zero-waste-kit-container-reusable.png?resize=812%2C736&#038;ssl=1\" width=\"812\" height=\"736\" class=\"img-fluid\" loading=\"lazy\" alt=\"\" \/>\r\n            <\/div>\r\n            <div class=\"gallery-column show-desktop\">\r\n              <img decoding=\"async\" src=\"https:\/\/i0.wp.com\/blog.freshprep.ca\/wp-content\/uploads\/2025\/03\/zero-waste-kit-container-reusable.png?resize=1640%2C690&#038;ssl=1\" width=\"1640\" height=\"690\" class=\"img-fluid\" loading=\"lazy\" alt=\"\" \/>\r\n            <\/div>\r\n          <\/div>\r\n              <\/div>\r\n    <\/div>\r\n  <\/div>\r\n<\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"conservation\"><strong><strong>Conservation des aliments<\/strong><\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Sac isotherme :<\/strong> garde les aliments au frais jusqu\u2019\u00e0 4 heures apr\u00e8s la livraison<\/li>\n\n\n\n<li><strong>Kits repas :<\/strong> \u00e0 consommer id\u00e9alement dans les 4 jours<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Repas pr\u00eats-\u00e0-manger :<\/strong> v\u00e9rifiez la date de p\u00e9remption sur l\u2019emballage (minimum 4 jours apr\u00e8s la livraison)<br><br>Vous n\u2019\u00eates pas certain\u00b7e? \u00c9crivez-nous par texto. On va s\u2019assurer que tout est beau.<br><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"cuisiner\"><strong><strong>Cuisiner (et nettoyer!)<\/strong><\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><\/li>\n<\/ul>\n\n\n\n<p>Ce dont vous pourriez avoir besoin :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Des casseroles, des po\u00eales, une plaque \u00e0 p\u00e2tisserie, des bols, une spatule ou des cuill\u00e8res<\/li>\n\n\n\n<li>Du sel, du poivre et une huile de cuisson \u00e0 haute temp\u00e9rature (comme l\u2019huile de p\u00e9pins de raisin)<\/li>\n\n\n\n<li>Parfois : du lait ou du beurre<br><br>Optionnel mais pratique : une passoire \u00e0 mailles fines pour rincer le riz, les haricots et les l\u00e9gumes, et une r\u00e2pe ou un zesteur pour les agrumes<br><\/li>\n<\/ul>\n\n\n\n<p>Pour le nettoyage :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Rincez les sachets en plastique souple ou les emballages r\u00e9utilisables, et remettez-les dans le sac isotherme : on s\u2019occupe du recyclage.<\/li>\n<\/ul>\n\n\n\n<p>Pour les kits Z\u00e9ro D\u00e9chet :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Rincez les contenants \u00e0 l\u2019eau froide pendant 20\u201330 secondes pour enlever tous r\u00e9sidus de nourriture.<\/li>\n\n\n\n<li>S\u00e9chez bien tous les contenants.<\/li>\n\n\n\n<li>Remettez-les petits contenants dans le kit, puis placez le kit dans le sac isotherme, couvercle ouvert.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"reutilisable\"><strong><strong>Retour des articles r\u00e9utilisables<\/strong><\/strong><\/h2>\n\n\n\n<p>On r\u00e9utilise tout ce qu\u2019on peut \u2014 et on garde \u00e7a simple!<\/p>\n\n\n\n<p>Fermez votre sac avec tous les articles r\u00e9utilisables \u00e0 l\u2019int\u00e9rieur (kits, contenants, blocs r\u00e9frig\u00e9rants), et laissez-le \u00e0 votre point de livraison lors de votre prochaine commande.<\/p>\n\n\n\n<p><strong>Pas de nouvelle commande pr\u00e9vue?<\/strong> <a href=\"https:\/\/www.freshprep.ca\/fr\/compte\/sacs&amp;kits\">Planifiez un ramassage gratuit<\/a>.<\/p>\n\n\n\n<p><strong>Vous habitez dans un immeuble?<\/strong> Laissez le sac dans le hall pour faciliter le ramassage.<\/p>\n\n\n\n<p>Note : On ne peut pas r\u00e9cup\u00e9rer les sachets en plastique ayant contenu de la viande ou des fruits de mer ni des produits recyclables qui n\u2019ont pas \u00e9t\u00e9 envoy\u00e9s dans votre commande initiale.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"livraison\"><strong><strong>Livraison sans souci<\/strong><\/strong><\/h2>\n\n\n\n<p>On met tout en \u0153uvre pour que votre livraison se passe&nbsp; sans souci. Le jour de la livraison, vous recevrez un texto avec la plage horaire pr\u00e9vue.<\/p>\n\n\n\n<p>Vous voulez vous assurer que le sac est laiss\u00e9 au bon endroit?<\/p>\n\n\n\n<p>Ajoutez des instructions claires dans les <a href=\"https:\/\/www.freshprep.ca\/fr\/compte\">param\u00e8tres de votre compte<\/a>!<\/p>\n\n\n\n<p>Voici quelques exemples :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00ab Porte de droite \u2013 logement du fond \u00bb<\/li>\n\n\n\n<li>\u00ab Laisser au concierge \u00bb<\/li>\n\n\n\n<li>\u00ab Derri\u00e8re le banc sur le perron \u00bb<\/li>\n<\/ul>\n\n\n\n<p>\u2728 Astuce:<\/p>\n\n\n\n<p>Si votre adresse est difficile \u00e0 trouver, vous pouvez nous envoyer votre emplacement par g\u00e9olocalisation. Notre \u00e9quipe fera le n\u00e9cessaire pour bien guider le livreur.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"recompenses\"><strong><strong>R\u00e9compenses Fra\u00eecheur+<\/strong><\/strong><\/h2>\n\n\n\n<p>En passant une commande, vous avez \u00e9t\u00e9 automatiquement inscrit\u00b7e \u00e0 notre programme de fid\u00e9lit\u00e9!<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>1 point par dollar d\u00e9pens\u00e9<\/li>\n\n\n\n<li>Points doubl\u00e9s pour les commandes de 100\u202f$ et plus<\/li>\n\n\n\n<li>\u00c9changez vos points contre des cr\u00e9dits Fresh Prep<\/li>\n<\/ul>\n\n\n\n<p>\ud83c\udf89 Bonus : vous avez re\u00e7u 200 points en vous abonnant \u00e0 Fresh Prep!<\/p>\n\n\n\n<p><a href=\"https:\/\/www.freshprep.ca\/fr\/compte\">Consultez votre solde de points<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"reference\"><strong><strong>Cr\u00e9dit de r\u00e9f\u00e9rence<\/strong><\/strong><\/h2>\n\n\n\n<p>Parlez de Fresh Prep autour de vous et r\u00e9coltez les r\u00e9compenses! <\/p>\n\n\n\n<p>Pour chaque ami\u00b7e qui s\u2019inscrit et passe une commande, vous recevez <strong>un cr\u00e9dit de 35\u202f$<\/strong>, et la personne r\u00e9f\u00e9r\u00e9e obtient <strong>45\u202f$ de rabais<\/strong> sur sa premi\u00e8re commande.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.freshprep.ca\/invite\">\ud83d\udc49<\/a><a href=\"https:\/\/www.freshprep.ca\/fr\/inviter\"> Invitez vos proches<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"rappels\"><strong><strong>Petits rappels utiles<\/strong><\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Date limite de commande<\/strong>&nbsp;: le mercredi \u00e0 23h59<\/li>\n\n\n\n<li><strong>Montant de commande minimum<\/strong> : 59\u202f$ (avant rabais), avec livraison gratuite<\/li>\n\n\n\n<li><strong>Kits Z\u00e9ro D\u00e9chets ou sacs isothermes non retourn\u00e9s<\/strong>&nbsp;: apr\u00e8s 6 semaines, des frais uniques peuvent s\u2019appliquer (10 $ pour le sac isotherme et 8 $ pour le kit Z\u00e9ro D\u00e9chet)<\/li>\n\n\n\n<li><strong><strong>Un compte par adresse<\/strong><\/strong><\/li>\n\n\n\n<li><strong>Plage de livraison <\/strong>: vous recevrez un texto le jour m\u00eame. L\u2019heure exacte peut varier.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><strong>Une question?<\/strong><br><\/strong><\/h2>\n\n\n\n<p>Texto : 1-833-310-7737<\/p>\n\n\n\n<p>Courriel : bonjour@freshprep.ca<\/p>\n\n\n\n<p>Votre compte : <a href=\"https:\/\/www.freshprep.ca\/fr\/compte\">freshprep.ca\/fr\/compte<\/a><\/p>\n\n\n\n<p><strong><strong>Voil\u00e0, vous \u00eates pr\u00eat\u00b7e!<\/strong><\/strong><\/p>\n\n\n\r\n<div id=\"call-to-action-text-and-button-block_550697678e264633b31ee1b228ce0f0d\" class=\"call-to-action-text-and-button full-width-container \">\r\n  <div class=\"container\">\r\n    <div class=\"row justify-content-center\">\r\n      <div class=\"col-12 col-lg-9 call-to-action-container\">\r\n        <div class=\"call-to-action-content\">\r\n                  <\/div>\r\n                            <div class=\"call-to-action-button\">\r\n              <a href=\"https:\/\/www.freshprep.ca\/fr\/menu\/semaine\" class=\"cta-link solid inverse\"> Consultez les repas de la semaine prochaine<\/a>\r\n            <\/div>\r\n                      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Vous venez d\u2019ouvrir votre premi\u00e8re commande Fresh Prep? On vous souhaite la bienvenue! Vous avez probablement plusieurs questions \u00e0 propos de votre commande. On vous a donc pr\u00e9par\u00e9 un petit guide pour vous aider \u00e0 tout comprendre. Besoin d\u2019un coup de main rapidement? \u00c9crivez-nous par texto au 1-833-310-7737 \u2014 on est l\u00e0 pour vous! 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